Skip step3 from the above steps and right click on the I suggest you to update the display driver. It will automatically install the generic network adapter. Once you install the driver restart the computer. Locate for display adapter and click on it to expand.
I recommend you to uninstall/reinstall the display driver and check. Let’s try simple troubleshooting steps and check if this helps. To understand the issue better, I would like to know what is the make and model of the computer? Welcome to Microsoft Community and thank you for posting your query.
