We're sorry to hear that you're experiencing issues with Thomas Was Alone! This is emailed to you as a receipt or you can find it by logging into your account at. However, if you'd prefer not to wait and want a refund please contact us with your Order Number. We are currently working on a fix for this. Users on this version of the OS will likely experience a crash to the home screen when attempting to run the app. Please be aware that Thomas Was Alone currently has compatibility issues with Android devices on 7.0 or higher.